Communication
Success depends upon one's ability to communicate effectively. Active listening, targeted questioning and a clear message are the fundamental skills of communication. They are also the foundational building blocks of our curriculum.
These programs help to remove the barriers that arise at every stage of the communication process and minimize the likelihood of misunderstanding and confusion. We focus on how to establish credibility with an audience, and how to enhance one's individual style of communicating.
Through interactive exercises, participants learn strategies for delivering a strong, clear message, whether to a single listener or an audience of hundreds.
Competencies addressed by JDA's Communication Skills Programs:
- Adapting one's behavioral style to reduce tension
- Checking-in for clarity
- Conducting the difficult conversation
- Creating agreements
- Giving & receiving feedback
- Handling conflict
- Influencing
- Non-verbal communication
- Questioning
- Reflective listening
- Speaking assertively