How We Work With Our Clients

Typically, JDA is called by a CEO, an owner, an L&D leader, a Sales manager or an HR executive who has heard about our work. Our approach to working with a client consists of:

• Meeting with the client to explore goals and objectives
• Conducting a Needs Assessment to verify needs through interviews, surveys, instruments, or shadowing and direct observation
• Presenting findings and recommendations
• Gaining support of Senior Management with the project
• Designing a training curriculum with client feedback
• Delivering a training initiative
• Training managers with coaching skills to support the new behaviors of their people
• Following up to reinforce training and/or behavior change

Every project and every client will receive the personal attention of either Jeff Dorman our President, or Stephen Giordano our Managing Director, who will manage that project from the initial conversation to the final completion.